Please read these Terms & Conditions carefully before using isd388. By accessing or using our platform, you confirm that you have read, understood, and agree to be bound by all provisions set out below.
A summary of the most important terms governing your use of isd388.
You must be a resident of Indonesia and at least 21 years of age to register and use isd388. Proof of identity is required during KYC verification.
All transactions are processed in Indonesian Rupiah (IDR). Minimum deposit is Rp 50,000. Withdrawals are processed within 15 minutes to 24 hours, subject to KYC completion.
All bonuses are subject to wagering requirements. Bonus terms are specific to each promotion and must be read carefully before claiming.
You are responsible for maintaining the confidentiality of your account credentials. isd388 uses SSL encryption and secure payment gateways to protect all data.
Fraud, money laundering, collusion, and any form of abuse are strictly prohibited and will result in immediate account suspension and forfeiture of funds.
isd388 provides tools for self-exclusion, deposit limits, and session timers. We are committed to promoting safe gambling for all our users.
For the purposes of these Terms & Conditions, the following definitions apply:
By creating an Account on isd388 or by accessing any part of the Platform, you confirm that you have read, understood, and unconditionally agree to these Terms & Conditions in their entirety. These Terms constitute a legally binding agreement between you and isd388.
If you do not agree to any part of these Terms, you must immediately cease using the Platform and close your Account. Continued use of the Platform after any amendment to these Terms constitutes acceptance of the updated version.
To use the isd388 Platform, you must satisfy all of the following eligibility criteria at all times:
isd388 reserves the right to verify eligibility at any point and to suspend or terminate accounts that do not meet these requirements. Any winnings generated by ineligible users shall be void and forfeited.
To access the full range of isd388 services, you must register an Account. During registration, you are required to provide accurate, complete, and current information, including your legal name, date of birth, Indonesian ID card number (KTP or equivalent), valid email address, and contact number.
Each individual may hold only one Account on isd388. Opening multiple accounts, whether under the same or different identities, is strictly prohibited and will result in the suspension of all associated accounts and the forfeiture of any balances or winnings therein.
isd388 is required to conduct identity verification (KYC) on all registered users. You may be requested at any time to provide supporting documentation, including:
Failure to complete KYC verification within the required timeframe may result in restrictions on withdrawals or account suspension.
You are solely responsible for maintaining the confidentiality of your username and password. You must immediately notify isd388 if you suspect unauthorized access to your Account. isd388 shall not be liable for any losses resulting from unauthorized use of your Account due to your failure to maintain credential security.
isd388 accepts deposits and processes withdrawals exclusively in Indonesian Rupiah (IDR) via the following methods: BCA, BRI, BNI, Bank Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and approved e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja.
Deposit processing times vary by method: major bank transfers (BCA, BRI, BNI, Mandiri) are typically instant during banking hours. Withdrawals are generally processed within 15 minutes to 24 hours after approval, subject to KYC status and daily transaction volumes.
All deposit and withdrawal requests must originate from payment accounts registered in your own name. Third-party transfers are strictly prohibited. isd388 reserves the right to reverse transactions suspected of being made by or on behalf of third parties and to report suspicious activity to relevant authorities.
isd388 does not charge fees on standard deposits or withdrawals. However, your bank or e-wallet provider may impose their own transaction fees. Please consult your financial institution for applicable charges.
isd388 offers a range of promotional bonuses, including welcome bonuses, reload bonuses, cashback offers, free spins, and VIP rewards. All bonuses are subject to the specific terms of each promotion and to these general conditions:
Wagering requirements specify how many times the bonus amount (or the bonus plus deposit, as stated in the individual promotion) must be wagered before a withdrawal of bonus-related winnings can be made. Different game types may contribute differently to wagering requirements — for example, slots typically contribute 100%, while certain table games may contribute less. Specific contribution rates are detailed in each promotion's terms.
All bonuses are subject to expiry periods specified within each promotion. Unused bonus funds or unfulfilled wagering requirements that expire will be automatically forfeited from the Account.
All bets placed on isd388 — whether on sports events such as BRI Liga 1, EPL, Champions League, or AFF Cup, or on casino games such as slots, live dealer tables, or togel (Indonesia's traditional numbers lottery) — are subject to the specific rules of each game or event. Users are responsible for understanding the applicable rules before placing any wager.
isd388 reserves the right to refuse or limit any bet at its sole discretion. Bets are only confirmed once the system generates a bet receipt or confirmation number. In the event of a technical error during bet placement, isd388's records shall be the definitive reference.
A bet may be declared void in circumstances including but not limited to: event cancellation, incomplete events (unless the result is already determined), obvious pricing errors, or where isd388 has reasonable cause to believe a bet was placed in violation of these Terms.
Maximum payout limits apply per event, per game, and per day. These limits are available within individual game information panels and may be updated periodically. isd388 shall not be liable for any winnings in excess of published maximum payout limits.
The following activities are strictly prohibited on isd388 and will result in immediate account suspension and potential legal action:
All content on the isd388 Platform — including but not limited to logos, trademarks, graphics, text, software, game content, and underlying code — is the exclusive property of isd388 or its licensed content providers. Nothing on the Platform shall be interpreted as granting any license or right to use such intellectual property without the prior written consent of isd388.
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Platform or its content for any commercial purpose without express written authorization from isd388.
To the fullest extent permitted by applicable law, isd388 and its directors, officers, employees, partners, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Platform or its services.
Without limiting the foregoing, isd388 expressly excludes liability for:
In jurisdictions that do not allow the exclusion or limitation of incidental or consequential damages, isd388's liability shall be limited to the maximum extent permitted by law. In no event shall isd388's total aggregate liability to you exceed the total amount deposited by you into your Account in the thirty (30) days immediately preceding the event giving rise to the claim.
isd388 is committed to protecting your personal data. The collection, use, storage, and processing of your personal information are governed by our Privacy Policy, which forms an integral part of these Terms & Conditions and is incorporated herein by reference.
By registering an Account and using the Platform, you consent to the collection and use of your personal data as described in the Privacy Policy. This includes data collected during KYC verification, transaction records, gameplay history, and communication logs, which may be retained for compliance, fraud prevention, and regulatory purposes.
isd388 does not sell your personal data to third parties. Data may be shared with licensed payment processors, identity verification services, and regulatory authorities strictly as required for the operation of the Platform and compliance with applicable law.
isd388 is firmly committed to promoting responsible gambling practices. We provide a range of tools to help users maintain control over their gambling activity, including deposit limits, session time limits, loss limits, reality check notifications, and self-exclusion options ranging from temporary cooling-off periods to permanent account closure.
Users who believe their gambling may be causing harm to themselves or others are strongly encouraged to:
isd388 reserves the right to modify, update, or replace any part of these Terms & Conditions at any time and at its sole discretion. Revised Terms will be published on this page with an updated "Last Updated" date. For material changes, isd388 will endeavor to provide reasonable prior notice via email or a prominent in-platform notification.
Your continued use of the Platform following the publication of any amended Terms constitutes your acceptance of those changes. If you do not agree with any revised Terms, you must discontinue use of the Platform and may request Account closure by contacting our support team.
These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable international gaming regulations and the laws of the jurisdiction in which isd388 holds its operating license.
In the event of a dispute between you and isd388, we encourage you to first contact our customer support team to seek an amicable resolution. isd388 aims to resolve all complaints within five (5) business days of receipt.
If a dispute cannot be resolved through direct negotiation, either party may refer the matter to binding arbitration in accordance with the rules of the applicable licensing authority. You agree to submit to the exclusive jurisdiction of the competent courts or arbitration panels designated by isd388's licensing authority for the resolution of any unresolved dispute.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact our support team through any of the following channels:
Our customer support team operates 24 hours a day, 7 days a week, and includes native Indonesian-speaking agents to assist players across Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, and all regions of Indonesia.
Our support team is available 24/7 to clarify any aspect of our Terms & Conditions. You can also explore our FAQ for quick answers or review our Responsible Gaming guidelines.
View FAQ Responsible Gaming